July 2, 2008
Integrity Communications
Attn: Johnnie Craig
408 East Main Street
Gardner, KS 66030
Dear Johnnie:
In 2005 H&R Block was in search of a Telecom Expense Management (TEM) solutions provider and chose Integrity Communications as a partner for automated wireless expense management, asset management, e-procurement, and help desk services.
Integrity’s flexibility in customizing tool sets, process design, and program played heavily in our decision.
Our joint efforts resulted in:
- A reduction in wireless spend in excess of $1,000,000
- Successful implementation of a web data base for all of our wireless devices allowing for direct cost allocations to the user level.
- Monthly optimization of all rate plans and a host of management reports utilized to manage all devices.
- Successful execution of large wireless office deployments including custom kitting, packaging, distribution, and support of over 2,000 offices.
- On-site wireless support at the H&R Block World Headquarters in Kansas City.
- Successful help desk services resulting in 97% first day resolution for all inquires.
Because of the successful management of the relationship, services, and expenses by this partnership, H&R Block highly recommends Integrity Communications as a TEM solutions provider.
Sincerely,
J.B. Corder
Partner Relationship Manager
Our Services
Telecom Expense Management (TEM)
Wireless Expense Management (WEM)
- WEM Expense Optimization
- WEM Invoice Validation
- WEM Asset Management
- WEM E-Procurement
- WEM Help Desk Solutions
