Telecom expense + asset managementMake telecom work
Make telecom work
harder for you.
Integrity reviews your telecom bills, contracts, and devices to find billing errors, reduce unnecessary costs, and help your team manage services across every location. Our work is performance-based and pays for itself through the savings we deliver.
- Cost-neutral engagement
- Carrier-agnostic guidance
- One accountable partner
Trusted by teams at
- Black & Veatch
- University Health Truman Medical
- Anderson Hospital
- Memorial Hospital Belleville
- Huhtamaki
- First National of Nebraska
One connected view
Everything your telecom team needs.
We connect the details across your telecom environment so you can stop managing noise and start making decisions with confidence.
Telecom expense management
A single source of truth for spend, usage, vendors, and opportunities across your entire telecom estate.
More detail
Bring invoices, contracts, usage, and carrier relationships into one centralized view. Cost-center, location, service-type, and employee-level reporting helps your team understand where money goes and track changes over time.
Telecom asset management
Know what you own, where it is, who uses it, and whether every asset is earning its keep.
More detail
Maintain a central inventory of devices and wireline services, including who uses them, where they are, their configuration, and contract dates. Track moves, additions, changes, and disconnections so obsolete or duplicate services do not keep generating charges.
Invoice validation
Find billing errors, overcharges, and missed credits before they quietly become your new normal.
More detail
Import invoices into a repeatable review and approval process. Compare charges with contracts and inventory, flag exceptions, track disputes and credits, and verify corrections on later bills. Cost-center reporting and rate and tariff checks support accurate allocation.
Expense optimization
Right-size plans, services, and contracts around how your organization really operates.
More detail
Review rate plans, features, and actual usage each month. Identify idle services, adjust plans and device renewals, and follow changes through completion. Reporting by cost center, location, service type, and employee makes savings opportunities easier to act on.
Contract + policy consulting
Build the guardrails and carrier strategy that protect your budget as priorities change.
More detail
Keep vendor agreements and contract terms in a central record. Review carrier pricing, renewal dates, and compliance, support negotiations, and develop purchasing and usage policies that reflect your organization’s needs.
Help desk support
Give your people one responsive partner for the telecom questions that slow work down.
More detail
Use one point of contact for moves, additions, changes, troubleshooting, and vendor coordination. Maintain an order and trouble-ticket history, follow issues through resolution, and reduce the time your employees spend managing telecom providers.
E-procurement
Bring discipline and transparency to telecom purchasing without adding more process for your team.
More detail
Use a centralized ordering portal with approved assets and clear approval steps. Record additions, changes, and removals as they happen, keeping inventory current while supporting usage analysis, payment reconciliation, and contract validation.
A clear path forward
Find it. Fix it. Keep it fixed.
We turn a fragmented telecom environment into a disciplined operating system—without handing your team another platform to figure out alone.
Start with a free consultation- 01
See the whole environment
We bring invoices, contracts, inventory, usage, and carrier activity together to establish a reliable baseline.
Complete visibility - 02
Recover and right-size
We validate charges, pursue billing errors, and align services and plans with the way your organization actually works.
Measurable action plan - 03
Stay optimized
We keep watching the details, coordinating vendors, and adjusting as locations, people, and priorities change.
Ongoing control
Built for complexity
Built for your industry.
Integrity supports teams where telecom touches every location, department, and dollar. The work changes by industry; the need for clarity does not.
Healthcare
Keep sites, devices, and vendors aligned while protecting operating budgets.
Financial services
Bring policy, procurement, and carrier spend into one accountable view.
Higher education
Make campus-wide services easier to track, forecast, and optimize.
Manufacturing + logistics
Connect distributed locations and critical communications without the blind spots.
Public sector
Create transparent telecom decisions that stand up to scrutiny.
Multi-site enterprise
Manage complexity across regions without adding work to every local team.
The Integrity difference
We make the complicated parts feel manageable.
Integrity is a minority-owned business that helps organizations reduce telecom costs and simplify day-to-day management. Our people and proprietary software work together to track the details your carriers never will. That means better information, better conversations, and better outcomes—without asking your team to become telecom experts.
- One partner across carriers and services
- Recommendations grounded in your actual usage
- Ongoing optimization after the first audit
- Cost- and budget-neutral engagement
The people behind Integrity
Experience you can put a name to.
Johnnie Craig founded Integrity Communications in 1997 to help organizations make sense of complex telecom services and costs. Based in Gardner, Kansas, our minority-owned business combines experienced people, proprietary software, and one accountable point of contact.
Johnnie Craig
Founder & CEO
Connie Craig
Chief Financial Officer
Lisa Spicer
Operations Manager
Client proofReal savings.
Real savings.
Real partners.
Publicly shared results from organizations that asked Integrity to bring more clarity to their communications spend.
“Integrity reduced our telecom spend an average of 37%. They identified and recovered significant refunds and completed carrier projects that had been stuck for over a year.”
“In partnering with Integrity for procurement of telecommunications, we are confident we’ve received best-in-class rates and services. Their continuous audit function verifies that carrier charges are correct.”
“The resulting audit revealed over-charges and improved rates resulting in over $100,000 per year in future savings.”
Anderson Hospital
37% average telecom spend reductionIntegrity uncovered significant refunds, completed stalled carrier projects, and identified opportunities to keep reducing spend.
Read the client letterStinson Morrison Hecker
$100,000+ in annual savingsAn invoice audit revealed overcharges and improved rates that translated into meaningful future savings.
Read the client letterMidAmerica Nazarene University
$12,000 recovered + $24,000 future savingsA free audit identified recovered savings from prior years and additional annual savings going forward.
Read the client letter
Reclaim. Repurpose. Recycle.
A next step for the technology you retire.
Managing telecom assets includes deciding what happens when they are no longer needed. Recycle With Integrity, a division of Integrity Communications, helps give electronics and supplies a second life.
Recycle With Integrity
Have equipment to recycle? Visit Recycle With Integrity to discuss your items and arrange a recycling appointment. You can also browse electronics and industrial supplies for reuse.
Explore electronics recyclingrecyclewithintegrity.comStart with a conversation
What could you recover?
Tell us a little about your telecom environment. We’ll show you where visibility, control, and savings may be hiding.
913.856.7504 (select option 1)info@integritycsi.comBased in Kansas · serving organizations nationwide●Our team will follow up to discuss your needs and next steps.