Service Spotlight:Help Desk Support
Experience enhanced telecom management efficiency with our single point of contact, dedicated to handling all your telecom asset and service changes, as well as swift problem-resolution.
Increase End-User Satisfaction
Expedite & Enhance Efficiency
Maximize Telecom Management efficiency
Keep your staff productive and optimize telecom lifecycle management through our Help Desk Support system. Our crucial single point of contact handles moves, adds, changes, troubleshooting, resolutions, and reporting for all telecom assets in your inventory.
Key Performance Indicatiors (KPI)
The Aberdeen Group reported that the following KPIs were demonstrated by companies that implement best-in-class TEM initiatives with these amazing results:
- 45% average productivity increase for fixed invoice reconciliation, audit, and disputes
- 41% average productivity increase for fixed procurement service order tracking
- 42% average productivity increase for mobile invoice reconciliation, audit, and disputes
- 40% average productivity increase for mobile procurement and service order tracking
EnhanCE Productivity W/ Swift Resolutions
For companies with extensive wireless usage, technical difficulties are bound to arise. Fast and efficient resolution to these issues is crucial in maintaining uninterrupted productivity.
Additional KPI and Benefits
- 31% decrease in the cost of monthly wireless voice services
- 24% decrease in the cost of monthly wireless data services
- 26% decrease in cost of managing devices
- Tremendous increase end-user satisfaction
- Expedited order process & trouble ticket resolution
- Significant reduction of downtime & cost
- Related Key Performance Indicators greatly enhanced
- Gain Visibility/History on all orders & trouble tickets
Elevate Productivity and Boost Management Efficiency
Put an end to hours spent on confusing telecom invoices and contracts, troubleshooting service and device issues, and dealing with telecom providers. Our team of experts at IntegrityCSI is your dedicated single point of contact, handling all your asset and service maintenance, and swiftly resolving your telecom needs. Save time, money, and headaches with our friendly and timely management and problem resolution services.