Service Spotlight:Help Desk Support
By providing a single point of contact for all of your telecom asset/service changes and problem-resolution, we maximize your telecom management efficiency.
Increase End-User Satisfaction
Expedite & Enhance Efficiency
Maximize Telecom Management efficiency
Maintain staff productivity and efficient telecom lifecycle management with our Help Desk Support system. We provide a crucial single point of contact for move, add, change, troubleshooting, resolution, and reporting of all telecom assets in inventory.
Key Performance Indicatiors (KPI)
The Aberdeen Group reported that the following KPIs were demonstrated by companies that implement best-in-class TEM initiatives with these amazing results:
- 45% average productivity increase for fixed invoice reconciliation, audit, and disputes
- 41% average productivity increase for fixed procurement service order tracking
- 42% average productivity increase for mobile invoice reconciliation, audit, and disputes
- 40% average productivity increase for mobile procurement and service order tracking
Increased Employee Productivity
Companies with extensive wireless usage inevitably have users with technical difficulties. A fast resolution to these distractions is key to maintaining productivity.
Additional KPI and Benefits
- 31% decrease in the cost of monthly wireless voice services
- 24% decrease in the cost of monthly wireless data services
- 26% decrease in cost of managing devices
- Tremendous increase end-user satisfaction
- Expedited order process & trouble ticket resolution
- Significant reduction of downtime & cost
- Related Key Performance Indicators greatly enhanced
- Gain Visibility/History on all orders & trouble tickets
Help Desk Support
Increase Productivity and Management Efficiency
Stop spending hours on the phone trying to understand your telecom invoices and contracts, troubleshooting issues with your service and devices, and struggling with your telecom providers. Let the IntegrityCSI team of experts be your single point of contact to maintain your assets and services and resolve your telecom needs. We save you time, money, and headaches by providing timely, friendly management and problem resolution.
Get In Touch
408 E Main ST
Toll Free: 877.855.7504
Visit our Repair and Recycle Divisions at: